Core Values

Northwest Commercial Carpet & Floor Cleaning Inc

Positive and upbeat: we exude a positive and upbeat attitude toward the customer, the company, and each other.

Team collaboration: We collaborate as a cohesive team for the benefit of our customers, the company, and each other. We actively support and help each other, and we learn from each other. We forgive daily when we have differences.

Process improvement driven: We are always looking at ways to improve our cleaning processes and the customer experience while reducing costs. We believe in having our best processes documented so that we can improve & be reasonable.

Professional: We dress, act, and communicate professionally. We are proactive and verify the quality of a job early. We look for opportunities to improve the details that make our customers shine. When we finish, we verify.

Detail-oriented: We take care of the details so that our customers shine. We are passionate about donating to the community. We exhibit this to delight the customer. We go the extra mile.

Caring: We genuinely care about the company, our customers, and each other. We are proactive in our actions as outlined in our job through expectation, active listening, empathy, humility, and admitting our own mistakes.

Accountable: We verify our work, we are accountable to follow-through and complete status. We proactively do the actions as outlined in our job description and communicate details, status, challenges, and metrics for regular work and project work. We document and follow through with action items from meetings.

Negative and bad attitudes.
Not being team-oriented.
Division in the company. Not communicating, training, or supporting each other so that the job is done with the highest quality, within budget.
Not having each other's back unless there is something that you observe that is not ethical or in the best interest of the company or customer. If possible, work this out directly with the person. If not, go to your manager.
Bad-mouthing another person behind their back. Not working to negotiate differences correctly and respectfully face-to-face.
Not elevating up the appropriate channel if you can not work out your differences directly. Not elevating ethical or safety-related problems that are not addressed by your manager to HR.
Bitterness and negative judgment toward each other.
Not being process-driven or looking at ways to improve step-by-step.
Not being professional. Not paying attention to how we come across as cleaning professionals with our dress, actions, communication, and our van or equipment.
Not validating the quality of our work as a team. Not watching the details. Not trying to delight the customer within budget.
Not caring about each other or showing care through listening and empathy.
Not following through, being accountable, or proactive with your actions or communication.